Wellbeing and listening service
Stressed? Anxious? Overwhelmed? If you’re not sure where to turn, you can reach out to us.
It doesn’t matter whether it’s big or small, personal or professional, affecting you or your family, we’re here for you.
Contact us in confidence
Someone from the team is available to speak on the phone every weekday (Monday – Friday between 9am and 5pm, UK time) and our Wellbeing and Listening service is available 24/7.
Call 0800 084 3451 (UK Freephone) or +44 1223 853549 (International).
Or you can send us a message and a member of the team will get back to you within 10 working days. If you would prefer us to contact you in a certain way, please let us know.
Don’t forget, we keep all of this strictly confidential.
On this page
Ways we can help
Someone to listen
If things feel too much and you need someone to talk to or if you simply want to offload, we're here for you.
or call our wellbeing and listening service on 0800 084 3451 (UK Freephone) or +441223853549 (International).
This service is available to Â鶹AV members and their partners; and also to all chemists living in the UK and Ireland.
Access to counselling
If you are a member of the Â鶹AV or partner of a member, we can fund up to ten telephone counselling sessions.
To access this please , or call our wellbeing and listening service on 0800 084 3451 (UK Freephone) or +44 1223 853549 (international).
The wellbeing and listening service live chat and phone lines are available 24/7.
This is a confidential service and no information disclosed would be shared with any third party without your express consent.
Other external services
If you want to speak to someone urgently outside of our wellbeing and listening line services hours, the following organisations have resources that may be of help to you:
- : Listening services, information and support for anyone who needs to talk, including a web chat, open 5pm–midnight 365 days a year. Call 0800 58 58 58 and .
- : For information and support after a bereavement call 0808 808 1677 and .
- : Lots of information to help you understand and manage your situation when you need help. .
- : The Money Advice Service provides free and impartial money advice. Call 0800 138 7777 and
- : A safe place for you to talk any time you like, in your own way – about whatever’s getting to you. Call 116 123 and .
- : The free, 24-hour confidential helpline for older people. Call 0800 4 70 80 90 and .